The best way to assess reduced range is to ride the bike from a full charge until the battery is completely flat while logging speed, distance, and elevation.
Please do the following:
- Starting with a fully charged battery, take a picture of your display, showing the main odometer and battery status.
- Ride until the battery is completely flat.
- Take another picture of the display, showing the main odometer and battery status.
- Send us the pictures, as well as a link to your data from Strava or whichever app you used.
Once we have this information, we will be able to assess the condition of the battery.